We understand that receiving your international order on time is important. Below is a general timeline and some useful information about international shipping, customs, duties, and delivery.
Shipping Time: 5 to 7 Business Days
Once your order has been processed and shipped, the estimated shipping time for international orders is 5 to 7 business days. This period covers the time required for the shipment to leave our facility and travel through the international shipping network.
Shipping times may sometimes vary depending on the destination country, courier service, weather conditions, public holidays, or other unexpected transportation delays.
Delivery Time: 7 to 10 Business Days
The estimated delivery time is 7 to 10 business days. This is a general estimate and may vary depending on the destination, customs clearance process, and local delivery conditions.
In some cases, customs inspections or other local procedures may take additional time. We recommend allowing a little extra time during busy shipping periods or holidays.
Duty and Taxes
Please note that customs duty and taxes may be charged on your order, depending on the value of the shipment and the rules of the destination country.
These charges are determined by the customs authorities in your country. They are separate from the purchase price and are not included in the amount paid at the time of purchase, unless specifically stated otherwise.
The applicable amount can vary from one country to another, so customers should check their local customs regulations before placing an international order.
Responsibility for Duty and Taxes
The buyer is responsible for paying any applicable customs duty and taxes charged on the shipment.
If customs authorities require payment before the package can be delivered, the courier service may contact you with instructions on how to make the required payment. The shipment may remain on hold until these charges have been paid.
Additional Charges
In some situations, additional charges may apply during the international shipping and customs process. These can include customs clearance fees, storage fees, handling charges, or other local charges imposed by the courier, customs authorities, or related service providers.
If any such charges are incurred, they will be the responsibility of the buyer. The exact charges, if applicable, depend on the destination country and the circumstances of the shipment.
What to Expect
When your shipment arrives in your country, it will normally go through the local customs clearance process. Customs authorities may review the shipment and determine whether any duties or taxes are applicable.
If duty and taxes are required, the courier service, such as DHL or FedEx, may contact you and provide information about the payment process. In such cases, the applicable charges must be paid before the shipment can be released for delivery.
Once the customs process is completed and any required payments have been made, the courier can continue with the local delivery of your order.
Please keep your phone number and email address available after placing an international order so that the courier can contact you if additional information, documentation, or payment is required.
We Recommend
To avoid unexpected delays or charges, we recommend the following:
Check with your local customs office before ordering for information about current duty and tax rates in your country.
Ask about any import requirements or documentation that may apply to your type of shipment.
Contact the courier service, such as DHL or FedEx, if you need an update on your shipment or want to know whether any additional charges are pending.
Keep track of your shipment using the tracking information provided after dispatch.
If the courier contacts you regarding customs duty, taxes, clearance, or other charges, respond promptly to help prevent unnecessary delivery delays.
International delivery times are estimates and can be affected by factors outside the seller's control, particularly customs procedures and local delivery conditions. Checking your country's import rules in advance can help make the shipping process smoother and reduce the possibility of unexpected delays.
By placing an order with us, you acknowledge that you have read and understood our shipping policy, including the potential for duty and taxes to be charged on your order.
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